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Table of Contents

Application Package

1 Regulatory Business Plan

2 Anti-fraud and Whistle Blower Policy

3 Security Policy

4 IT Strategy

5 Password Policy

6 Bribery Prevention Policy and Procedure

7 Business Continuity Procedure

8 Customers Claims Examination Procedure

9 Dispute Management Procedure

10 Company and General Department Structure

11 Safeguarding Policy

12 Security-Relates Customer Complaints Monitoring Procedure

13 Security Incidents Monitoring Procedure

14 Procedure for Ensuring Confidentiality 

15 Authorize Access Procedure

16 Nomenclature and Document Destruction Regulations

17 Customers e-Merchants Cooperation Process Procedure

18 Fraud Detection and Transaction Monitoring Principles

19 AML Guidance in Customer and Enhanced Due Diligence EDD

20 AML Anti-Money Laundering and Counter-Terrorism Financing Policies 

21 Financial Crime Risk Assessment

22 Disaster Recovery Plan

23 Financial Promotion Policy and Procedures

24 AML Compliance Monitoring Plan

25 Business Customer Education Material

26 AML Anti-Money Laundering Complaints General Log

27 Bookkeeping Requirements and Process

28 Organizational Structure 

29 Signature and Access Rules

30 Chargeback and Fraud Disputes Prevention Advises Handbook

31 Card Transactions Control

Policies and Procedures

1 Regulatory Business Plan

2 AML/CTF and KYC POLICY

3 AML Compliance Monitoring Plan

4 AML Guidance in Customer and Enhanced Due Diligence EDD

5 Client on-Boarding Procedure

6 Merchants Acceptance Policy

7 Merchants Onboarding Process

8 Client Risk Assessment (Scoring) Procedure

9 IT Strategy

10 Information Security Policy

12 Internal Guidelines for the Processing of Personal Data

13 Customers Complaints Examination Procedure

14 Security Relates Customer Complaints Monitoring Procedure