Table of Contents
Application Package
2 Anti-fraud and Whistle Blower Policy
6 Bribery Prevention Policy and Procedure
7 Business Continuity Procedure
8 Customers Claims Examination Procedure
9 Dispute Management Procedure
10 Company and General Department Structure
12 Security-Relates Customer Complaints Monitoring Procedure
13 Security Incidents Monitoring Procedure
14 Procedure for Ensuring Confidentiality
16 Nomenclature and Document Destruction Regulations
17 Customers e-Merchants Cooperation Process Procedure
18 Fraud Detection and Transaction Monitoring Principles
19 AML Guidance in Customer and Enhanced Due Diligence EDD
20 AML Anti-Money Laundering and Counter-Terrorism Financing Policies
21 Financial Crime Risk Assessment
23 Financial Promotion Policy and Procedures
24 AML Compliance Monitoring Plan
25 Business Customer Education Material
26 AML Anti-Money Laundering Complaints General Log
27 Bookkeeping Requirements and Process
30 Chargeback and Fraud Disputes Prevention Advises Handbook
Policies and Procedures
3 AML Compliance Monitoring Plan
4 AML Guidance in Customer and Enhanced Due Diligence EDD
5 Client on-Boarding Procedure
7 Merchants Onboarding Process
8 Client Risk Assessment (Scoring) Procedure
10 Information Security Policy
12 Internal Guidelines for the Processing of Personal Data
13 Customers Complaints Examination Procedure
14 Security Relates Customer Complaints Monitoring Procedure