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1 GENERAL COMPLIANTS LOG
The information on this log should enable you to complete the required 6-monthly statistics report to the FCA.
O/W = oral/written
L = Reply not sent within deadline
J – Complaint considered justified? (Y/N)
FOS = complaint referred to FOS
A, O, F = Acknowledgement/Ongoing/Fin
RFC – Recommendation following complaint
|
No. |
Date |
O/W |
Complaint type (FCA) |
Product |
Name & file ref |
J |
5-day (A/O/F) (L)
|
4-week (O/F) (L) |
8-week (O/F) (L) |
FOS |
Redress |
RFC raised? (Yes/No)
|