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| Date: | Learning and development need: | Topic:
After completion of learning and training assessment with organisation staff, which area does the identified training requirement fit into? |
Timescales:
What is the time-scale business requirement for this training to take place? |
No of Staff: | Team: | Date Training Completed: | |||||
| Leadership & Management/ Supervisory Skills | Personal Skills (i.e. communication, time management) | Business Development (i.e. customer service, sales skills) | Job Specific Training | 0-3 months | 3-6 months | 6 months + | |||||
| 01/01/20 | e.g. Telephone skills – The call centre staff need training and additional support to enable them to understand the hard & soft skills involved in customer calls & customer service. | x | x | x | 6 | Call Centre | 01/03/20 | ||||