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Date: Learning and development need: Topic:

After completion of learning and training assessment with organisation staff, which area does the identified training requirement fit into?


What is the time-scale business requirement for this training to take place?

No of Staff: Team: Date Training Completed:
Leadership & Management/ Supervisory Skills Personal Skills (i.e. communication, time management) Business Development (i.e. customer service, sales skills) Job Specific Training 0-3 months 3-6 months 6 months +
01/01/20 e.g. Telephone skills – The call centre staff need training and additional support to enable them to understand the hard & soft skills involved in customer calls & customer service.   x   x x     6 Call Centre 01/03/20