Recruitment and Induction | Introduction and Competence | Assessing and Maintaining Competence | Mortgage Conduct of Business MCOB | Template for FCA Applications and Authorised Firms

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Recruitment & Induction

14.1 Introduction

Being part of a regulated industry means that many jobs roles within a firm require specific training, skills, expertise and/or qualifications to discharge the responsibilities of the role effectively and in accordance with the regulatory system.

The company are dedicated to ensuring that its staff are not only competent, skilled and fit to perform the rile for which they have been employed; we also have in place robust and comprehensive procedures, programs and tools for support, training, assessing and guiding staff in relation to their specific job role, regulatory requirements and business objectives.

We understand that having competent and knowledgeable staff is not only a regulatory requirement, but it is also an essential business objective to ensure that the services and/or products that we provide are offered to our customers and clients in a suitable and fair manner.

14.1.1 Competence

The company confirms that any employee who has been recorded as being competent to carry out a specific business task or function, has previously been assessed to ensure any such competence exists, and where applicable, we have ensured that the employee has the appropriate and required qualification to perform their job role satisfactorily and within the regulatory requirements.

Where a business activity has been defined the TC Appendix 1 of the FCA Handbook, the company confirms that any staff carrying out such tasks or functions are supervised at all times and that any such supervisor has the necessary coaching and assessment skills to perform a supervisory role.

Staff will not provide advice to clients or customers without first being assessed as competent to do so.

14.1.2 Assessing & Maintaining Competence

The company uses the below tools to assess the knowledge, suitability and competence of its staff. These tools are used on a rolling, ongoing basis to ensure that competence is maintained and that the staff member can perform the duties in accordance with their regulatory and business expectation and obligations.

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• Assessment Quizzes
• Coaching Sessions
• One-2-One Discussions
• Audit Checklists
• Call Monitoring Forms
• Online Tests
• Scorecards
• KPI Target Achievements

We are advocates for Continuous Professional Development (CPD) and ensure that all staff are offered internal and external training and workshops as applicable to their job role and also with a view to progressing within the firm and applying for other jobs roles.

We offered structured CPD which consists of: –

• Seminars
• Web based learning
• Intranet
• In-house training
• External training
• Conferences
• Workshops
• Lectures