Conduct of Business COBS and Business Policy | Introduction | Mortgage Conduct of Business MCOB | Template for FCA Applications and Authorised Firms

Conduct of Business (COBS)

5.1 Introduction

The Conduct of Business requirements and principles as set out in our Conduct of Business Policy, are covered throughout our Compliance Program in the controls, systems and procedures that we have developed and maintain to comply with the specific COBS regulations.

Specific COBS compliance requirements are covered as below: –

• Client Communication & Financial Promotions (COBS 4)
• Distance Marketing & Communication (COBS 5)
• Services and Remuneration (COBS 6.1)
• Client Agreement (COBS 8)
• Providing Product Information to Clients (COBS 14)
• Cancellation & Refunds (COBS 15)
• Reporting Information to Clients (COBS 16)

5.2 Conduct of Business Obligations (COBS 2)

The company understands that it has strict obligations under the regulatory Conduct of Business Sourcebook modules, for which we have set our aims and objectives in out Conduct of Business Policy.

Our COBS obligations are echoed throughout our Compliance Program, where we have paid specific attention to Financial Promotions, Distance Marketing, Cancellations, Client Communication and Reporting; by creating policies and procedures that both guide our staff and support them in the compliance functions and regulated activities undertaken.