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Dear __________

I refer to my letter (DATED) regarding your complaint.

Unfortunately, I am not, as yet, in a position to respond fully as my investigations are still proceeding. I have outlined below the steps I have taken so far to enable me to gather the information I need to respond fully to you:

(1) File obtained and reviewed
(2) Staff Interviewed
(3) Telephone recordings analysed
(4) Other

I am still awaiting the following information and expect to be able to make our formal response to within 15 business days.

(1) other
(2) other
(3) other

In the meantime, should you have any queries please do not hesitate to contact me on __________

Yours sincerely,
Job title