FCA and PRA licenses (authorisations) and ongoing compliance support, training, recruitment. Contact us 7 days a week, 8am-11pm. Free consultations. Phone / Whatsapp: +4478 3368 4449 Email: hirett.co.uk@gmail.com
Complaint Handling Form
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[We have included a template for this document in 05_Complaint_Handling_Set]
20.2.2 Complaint Handling Log
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[We have included a template for this document in 05_Complaint_Handling_Set]
20.2.3 Complaint Response Letter Templates
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[We have included a template for this document in 05_Complaint_Handling_Set]
20.3 Complaint Handling & Disputes Audit
The company carries out regular audits on all processes, including on our complaint handling and disputes measures, controls and procedures. We utilise an audit checklist for this review and then complete a gap analysis report and an action plan based on area areas of non-compliance or where improvements are identified.
Our complaint handling audit checklist is retained externally from our manual for ease of use, recording and maintaining.
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[We have included a template for this document in 06_Checklists]