FCA and PRA licenses (authorisations) and ongoing compliance support, training, recruitment. Contact us 7 days a week, 8am-11pm. Free consultations. Phone / Whatsapp: +4478 3368 4449  Email: hirett.co.uk@gmail.com

1 Complaint Handling Form

COMPLAINANT DETAILS:
NAME:   ADDRESS:  

 
TEL/MOB:   EMAIL:  
ACCOUNT NO:   REF:  
 
COMPLAINT DETAILS:
DATE/TIME COMPLAINT RECEIVED:
COMPLAINT RECEIVED BY:
DATE/TIME OF INCIDENT:
NATURE OF COMPLAINT:

 

 

 

 

 

 

 

 
SYSTEM/EMPLOYEE/PROCESS INVOLVED IN COMPLAINT:

 

 

 

 

 

 

 

 
INVESTIGATION DETAILS:

 

 

 

 

 

 

 

 

 
ROOT CAUSE ANALYSIS:

 

 

 

 

 

 

 
MEASURES TO PREVENT REPEAT OCCURRENCES:

 

 

 

 

 

 

 
OUTCOME:

 

 

 

 

 

 

 

 

 
 
OFFICE USE ONLY:
Notes

 

 

 

 

 

 

 
RECEIVED BY: DATE RECEIVED:
RECORDED ON COMPLAINT LOG: YES/NO REPORTED TO SUPERVISORY AUTHORITY? YES/NO
INVESTIGATED BY: