FCA and PRA licenses (authorisations) and ongoing compliance support, training, recruitment. Contact us 7 days a week, 8am-11pm. Free consultations. Phone / Whatsapp: +4478 3368 4449 Email: hirett.co.uk@gmail.com
Vulnerable Customers Assessment Q&A Papers
[Insert location/hyperlink to external location of this document]
[We have included a template for this document in 07_Employee_Test_Papers]
15.10 Complaint Handling Assessment Q&A Papers
[Insert location/hyperlink to external location of this document]
[We have included a template for this document in 07_Employee_Test_Papers]
15.11 Call Monitoring Checklist & Assessment
[Insert location/hyperlink to external location of this document]
[We have included a template for this document in 03_Employee_Training_Induction]
16 Responsibilities to Customers
16.1 Treating Customers Fairly (TCF)
Treating Customers Fairly (TCF) remains one of the central expectations of the firms regulated by the FCA, whereby they are expected to put customers at the foundation of their business processes and activities.
The company is dedicated to the TCF ethics and principles and has ensured that each and every business function and activity that relates to customers, has TCF at its core. We have developed and implemented numerous standardised and unique approaches, controls and procedures for ensuring TCF in the workplace and place a high importance on training staff and ensuring that they are knowledgeable and competent in this area.
Under the FCA Handbook Regulatory Guides is section entitled The Responsibilities of Providers and Distributors for the Fair Treatment of Customers (RPPD), which provides guidance for TCF.
The company complies that it follows this and any other regulatory guidance in relation to TCF.